The Seymour Veterinary Hospital policies, were developed to support our goal to provide the most rewarding experience for our clients, their pets and our employees. These policies support delivering the highest possible quality of veterinary medical care, the highest level of safety, and the most efficient delivery of services. We ask that while you are visiting us, please adhere to the following:
As a client, you have the right to:
- Considerate, respectful, and impartial care from every doctor, staff member, and volunteer at Seymour Veterinary Hospital, LLC (SVH).
- Accurate and easily understood information about your animal’s health and SVH policies, including payment policies.
- Know the names and positions of all staff members involved in the care of your animal.
- Receive care from properly licensed veterinarians and properly trained technicians.
- Know your animal’s diagnosis, prognosis, treatment alternatives, and the risks and benefits of each alternative.
- Participate in decisions about your animal’s care.
- Decline treatment(s), and to receive a full explanation of decisions on the part of veterinarians to decline treatment.
- Talk in confidence with staff members and veterinarians and have your animal’s health care information protected.
- Fair, fast, and objective review of a complaint you have regarding Seymour Veterinary Hospital, LLC
As a client, you are responsible for:
- Ensuring healthy habits in your animal(s), such as exercise and a healthy diet.
- Disclosing relevant, accurate, and complete information about your animal’s health and history.
- Minimizing the risk of bites, scratches, etc., and avoiding the spread of diseases by limiting you and your animal’s interactions with other animals.
- Using client feedback processes to address issues that may arise and clearly communicating your wants and needs.
- Abiding by administrative and operational procedures, including visiting hours, leashing requirements, payment, and appointment scheduling and cancellation policies.
- Maintaining awareness of the obligation of Seymour Veterinary Hospital, LLC to provide timely, equitable care to other patients.
- Showing respect for other clients, patients, and personnel.
- Working collaboratively with providers to develop and carry out agreed-upon treatment plans.
- Meeting financial obligations.
- Recognizing the reality of risks and limits of the science of veterinary medicine.
- To allow ample time for all patients and scheduled surgical procedures, we see our clients and patients by appointment. Walk-in clients will be seen when necessary and as time allows. Emergency cases are unpredictable events and shall always receive top priority, followed by patients with previously scheduled appointments.
- For this reason the occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each patient on time. If there is a wait when you visit our hospital, we want to thank you in advance for your patience and understanding.
- Please arrive 15 minutes before your scheduled appointment and check in with one of our client relations personnel. Any medical records or other necessary information will be collected or updated. Please provide any fecal, urine or other samples you collected for your pet’s appointment.
- For the convenience of established clients with previously seen pets, limited appointments are available to schedule a time to bring in your pet during our regular office hours and leave your pet in the hospital for services to be performed. These are available for many medical and surgical cases. Depending on the veterinary service to be provided, we can contact you with a treatment plan and an estimate, or once the medical care is completed. The doctor or a member of our health care team will go over any information and instructions related to your pet’s health care. Since your pet will be staying with us, a hospital care charge may apply.
- Seymour Veterinary Hospital, LLC strives to maintain its mission to provide quality, compassionate, affordable care for all clients and patients. As with any clinic or hospital, same-day appointments cannot be guaranteed. We reserve part of the schedule to allow for some same-day emergency situations. We understand the importance of each situation, and we may recommended that you contact the emergency/referral center in Appleton, or another local clinic that might be able to provide the needed care for your pet, if we cannot provide an appointment for you. We do what we can to accommodate our clients’ needs, but at the end of the day, we can only do so much.
MISSED APPOINTMENT POLICY
At Seymour Veterinary Hospital, LLC, your scheduled appointment time is reserved just for you and your pet. We try not to overbook appointment times in order to provide quality, compassionate veterinary care and to be sure we have sufficient time to adequately examine your pet and to discuss your pet’s condition and treatment options in detail with you.
We will make every effort to accommodate your scheduling needs. In return, we ask that you help us by keeping your scheduled appointments, arriving on time, and notifying us a minimum of twenty-four (24) hours in advance if you are unable to do so. When we receive advanced notice of cancellation, our day runs more efficiently and more importantly we are able to see other patients who need care.
Automated appointment reminders are sent via email and/or SVH App in advance and phone calls are placed each business day prior to your appointment, to remind you of the time and any important information pertaining to the type of appointment.
Failure to comply with this policy will necessitate the assessment of the following fees:
(1) 1st Missed Appointment: A missed appointment fee will need to be paid prior to receiving any new services, prescriptions, or food.
- $75 fee: Missed Appointment with DVM and/or Technician
- $125 fee: Missed surgical, dental, or other procedure requiring sedation/anesthesia.
(2) 2nd Missed Appointment: A missed appointment fee will need to be paid prior to receiving any new services, prescriptions, or food. Additionally, all future exams and procedures will require pre-payment in order to secure the desired time.
- $125.00 fee: Missed Appointment with DVM and/or Technician
- $150.00 fee: Missed surgical, dental, or other procedure requiring sedation/anesthesia.
PATIENT ARRIVAL POLICY
- Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and new encounters with other pets.
- For these reasons, and for the safety of your pet, it is important that you properly restrain your pet both inside and outside of our hospital.
- For you and your pet’s protection, as well as for the protection of others, all dogs must be on a leash and properly controlled while in the parking area, the waiting area, and the exam room.
- All cats must also be presented in an appropriate cat carrier or on a leash.
- If you need help in carrying an animal into the hospital, please ask a member of our health care team for assistance upon arrival.
- If children are accompanying you during your appointment, for their safety and out of respect for our other clients, they must be supervised at all times while on our premises. Unattended children should not approach any animal they do not know and that does not belong to your family.
- We offer some games and activity books in our waiting area for children to help keep them occupied.
SURGERY & DENTAL POLICY
All patients admitted for surgery are required to be current on the core vaccines and are required to have a pre-surgical blood test evaluation including serum chemistry and complete blood cell count (CBC), Heartworm and Tick-borne diseases, FeLV/FIV, to screen for pre-existing, internal and/or infectious problems that may not be evident physically but could possibly lead to complications. This allows us to select the safest and most appropriate anesthesia for your pet.
All surgical procedures are scheduled and we operate by appointment only. Surgical and Dentistry admissions are from 7:30 a.m. to 8:00 a.m. on Tuesdays and Thursdays. A Veterinary Technician will meet with you to review the surgery and hospital forms. A deposit of 50% of the estimated fees is due at the time of drop-off and payment of the balance via cash, credit card, check, or Care Credit is due at the time your pet is discharged from the hospital. After the surgery or dental cleaning is completed, you will receive a call from the Veterinary Technician who will set up a time for discharge. In the event of an emergency case, emergencies always receive top priority.
Important Contagious Disease Information
- Please help us maintain control of infectious and parasitic diseases on hospital grounds. While walking your dog on hospital property for urination or defecation, please use the designated elimination area. Also please use the provided pet waste removal bags to pick up bowel movements to give to our front office personnel to properly dispose of your pet’s waste. If your pet has diarrhea that cannot be picked up, also please notify a hospital team member so proper disinfection of the area can occur.
- If your pet is coughing, has diarrhea, is vomiting, or is lethargic, please notify us prior to your arrival. A member of our health care team will assist you and your pet directly to an examination room to prevent the possible spread of contagious diseases to other pets. Also inform us if any vomit, diarrhea, urine or other bodily fluids are outside the hospital such that area can be cleaned and disinfected promptly.
- Always remember good general hygiene practices, especially washing your hands and minimizing your contact with children, people and other pets, whenever you are exposed to a potentially contagious disease.
- Sinks are available in all examination rooms and hand sanitizers are also conveniently located throughout the hospital to help minimize the spread of disease.
Feline leukemia virus (FeLV) and feline immunodeficiency virus (FIV) are among the most common infectious diseases of cats. Although vaccines are available for both viruses, identification and segregation of infected cats form the cornerstone for preventing new infections. Currently, the majority of cats are never tested for FeLV or FIV during their lifetime, resulting in thousands of new cases each year.
TESTING for FeLV and FIV
- All cats should be tested at appropriate intervals based on risk assessment.
- Test new cats entering a household or group housing as in shelter or cattery settings. Test again at least 60 days later, limiting exposure to other cats if possible during that time.
- Test if exposed to a retrovirus infected cat at least once, 60 days after exposure.
- Test all sick cats, regardless of previous test results.
- Test before initial vaccination for FeLV or FIV.
- Consider annual retesting of cats that remain at risk for infection, regardless of vaccination status.
- Always confirm an initial positive retrovirus test.
- Cats that donate blood or tissue should be tested for FeLV by real-time PCR to rule out regressive infection that may be transmissible via transfusion or transplantation.
- Testing healthy feral cats in trap-neuter-return programs is recommended, but, optional depending on resources and program goals.
When To Consider FeLV Vaccination
- Vaccination of all kittens is highly recommended.
- Vaccinate cats that have direct contact with cats of known positive or uncertain status, such as outdoor cats and group housing foster or shelter situations.
Retrovirus-positive cats may live many years without related illness. A decision about euthanasia should not be made based on a positive test alone.
- Retrovirus-positive cats should be evaluated by a veterinarian twice a year. In addition to a thorough physical exam, a minimum database including a complete blood count, chemistry panel and urinalysis should be performed at least yearly. Cats with FeLV may have complete blood counts performed twice yearly due to their increased risk of hematological diseases.
- Utilize aggressive diagnostic and treatment plans early in the course of any illness.
- Retrovirus positive cats should be spayed or neutered, housed indoors, and should avoid raw food diets.
- Few large controlled studies have been performed using antiviral or immunomodulating drugs for the treatment of naturally infected cats. More research is needed to identify best practices to improve long-term outcomes following retroviral infections in cats.
HEARTWORM AND TICK-BORNE DISEASE TESTING
Dogs (and cats) of any age or breed are susceptible to heartworm infection. Heartworm disease is transmitted through the bite of a mosquito infected by a parasite (Dirofilaria immtis.) If untreated, heartworms can cause serious heart and lung disease that can lead to death. Improvements in client education have increased client awareness of heartworm and its risks, yet infection rates have remained steady. Clearly, more needs to be done to ensure client compliance for heartworm testing.
Ticks have been around since the time mammals appeared on the earth. However, in the past ten years, the tick population has exploded to significant levels. With this comes increased risk of contact with the literally thousands of tick species in existence today. Our exposure to ticks is greater than ever before not just because there are more of them, but also due to other environmental and cultural factors, including: a rise in the deer population (white-tailed deer in particular); warmer winters; decreased use of insecticides; increased travel throughout the country; and suburbanization, or the migration of people into areas previously inhabited by wildlife.
Most people know that ticks transmit Lyme disease, a chronic and debilitating illness, but they also carry bacteria that lead to other acute illnesses, such as anaplasmosis and ehrlichiosis. Some ticks carry more than one of these diseases, which can lead to co-infection. These diseases vary in severity depending on patient age and overall health, and all are zoonotic, meaning they can infect humans and other non-canine family members.
The presence of one or more of these illnesses can be determined by a simple blood test, and we recommend all pets have this test performed on an annual basis. Annual screening for these diseases is required prior to authorization of Heartworm preventive medications as well as prior to surgical procedures. Any detected problems can receive immediate intervention.
In areas such as ours with known tick populations, here are steps you can take around the house to reduce the risk of vector-borne disease for your entire family. Make your lawn and outdoor play areas safe by keeping shrubs and grass closely clipped and clean up any leaves or debris to limit any potential tick habitat. You should also limit how many shrubs or plants you include around play and leisure areas – your dog’s walk or kennel, your children’s swing set, outdoor dining area, etc.
- We encourage visitation by pet owners and their immediate family to help comfort their hospitalized pets.
- Please call before visiting. Visiting hours need to be scheduled and are limited to allow the veterinarians and the health care team to care for hospital patients in a timely manner.
- Unfortunately sometimes visitations cannot be allowed due to emergency situations or other procedures and treatments being performed. Visitations may also be restricted or denied if a pet is in isolation with concerns of a contagious disease.
- All doctors, including veterinarians, cannot sell a prescription product without being familiar with their patients first. For veterinarians it is called establishing the veterinary-client-patient relationship (VCPR). The valid VCPR applies to all veterinarians and to all species of animals. The American Veterinary Medical Association defines three components to the VCPR:
- The medical judgments regarding the health of the animal(s) and veterinarian has assumed the responsibility for making the need for medical treatment, and the client (owner or caretaker) has agreed to follow the instructions of the veterinarian.
- There is sufficient knowledge of the animal(s) by the veterinarian to initiate at least a general or preliminary diagnosis of the medical condition of the animal(s).
- The practicing veterinarian is readily available for follow-up in case of adverse reactions or failure of regimen of therapy.
- Therefore, we must examine and evaluate your pet prior to selling or prescribing medication.
- Sometimes this evaluation requires certain lab tests to be performed. The long-term use of any drug can also have complications, for example liver or kidney disease. These conditions need to be monitored so that therapies can be modified as needed. By establishing a working relationship with us, we are partnering with you to ensure the best health and welfare of your pet.
- We generally refill prescriptions during office visits. We try to prescribe enough medication until your next appointment. Please call us for an appointment before your pet’s medication runs low. Please do not wait until the last minute to call for your refill, as we may not be able to accommodate your request as quickly as your pet needs. Please allow at least 48 hours for all refill requests. However, it is best to call at least 7 days in advance of your pet’s medication running out. Some prescriptions are special order medications that require additional time for delivery.
Online/Alternate Pharmacy Request Policy
Pet owners have a number of options for procuring their pet’s medications, including purchasing directly from their pet’s doctor, independent pharmacy, purchasing online from an “Internet pharmacy,” or purchasing from an “800 number” pharmacy. There are pros and cons to each of these options, and we want our clients to be fully informed so they can make the best choice for their household. We are an authorized seller of the pharmacy products that we dispense, which means that the manufacturers of these drugs will stand behind their products if there are any problems. We obtain our products either directly from the manufacturers or from their authorized distributors, usually by overnight shipment, so the quality of these medications is assured.
“Internet pharmacies,” “800 number pharmacies,” and similar businesses are not authorized resellers of the pharmaceuticals they dispense, in many cases. Some of these businesses obtain product by purchasing it from “middle men” who acquire the product from authorized channels and divert it into unauthorized channels. Some of the products that they sell are produced for markets outside the USA, and are not manufactured or labeled for sale in America. Due to the extended shipping and reshipping required, some of these products may be damaged by environmental extremes (such as freezing/heat) that they are exposed to. We are also aware of clients from our practice who have purchased products from the “mail-order” pharmacies which were expired at the time the client received them. Pharmaceutical manufacturers will not guarantee their products if they are not purchased from an authorized seller, so if any problems develop, the pet owner is “on their own.” The manufacturers often provide mail-in rebates for the products purchased directly from the veterinarian as well. These rebates often reduce the overall cost beyond the savings of the online pharmacies, while maintaining the quality and guarantee of the products.
We are part of your community, your neighbors, and are here to help you when your pet needs our care. Our pharmacy department is an integral part of our hospital, and the income derived from it helps to carry part of the practice overhead. We use pharmacy income to pay staff salaries, utilities, and other expenses related to operating the practice. Loss of pharmacy income affects the financial health of the practice, and will adversely affect our ability to provide other services of pet health care economically. We always provide authorization for prescriptions to our clients when they request them for their pets, but we ask that you pay a fee of $20 to cover the record-keeping and professional services costs, prior to each authorization for the medication. We want you to be properly informed so that you can decide on the best way to use the prescription. We appreciate your willingness to let us be a part of your pet’s health care team.
For your convenience, Seymour Veterinary Hospital, LLC offers an online pharmacy through our “Shopping” section of the website. The medications and products purchased through our website maintain the manufacture guarantees as they are mailed directly to you from our distributor in Madison, WI. AND, the rebates that we offer are also available to our clients who prefer to use our online pharmacy!
- We require payment in full at the time services are provided.
- For your convenience, we accept the following payment options:
- Credit Cards: Visa, Mastercard, and Discover
- Care Credit (please bring TWO forms of photo I.D. and your card)
- Seymour Veterinary Hospital, LLC recognizes the importance of protecting the personal privacy of our clients, our patients and those individuals who simply visit our site. No information will ever be disclosed to outside parties. If we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy statement.
- Your Privacy is respected. We are committed to ensuring that your information is secure. We do not give out any information about our clients or patients without your authorization or unless required by law. We strictly adhere to this policy.
- Our website may contain links to other websites of interest. The inclusion of these links does not necessarily imply a recommendation or endorse the views expressed within them. In addition, once you have used these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
- Seymour Veterinary Hospital, LLC may change this policy from time to time by updating this page. You should periodically check this page to ensure that you are informed of any changes.